A user manual is the guide that comes with your product. It tells customers how to set up, use, clean, store and dispose of the product safely. It is part of your technical file, and you upload it to Euverify so we hold the version your customers receive.
Why it matters
The GPSR requires manufacturers to give consumers the information and warnings they need to use a product safely. This must be in a language that consumers can easily understand, as decided by each EU Member State where the product is sold. A good manual also helps reduce complaints and returns.
What a good manual includes
Product name, model and identification details
Intended use, and any uses to avoid
Setup, assembly or installation steps
Operating instructions
Cleaning, maintenance and storage
Safety warnings
Information on batteries, if the product has them
Disposal and recycling guidance
Manufacturer contact details and your EU and UK representative details
How to upload it
Open Products and select the product.
Go to the User Manual section.
Upload the final manual, exactly as it ships with the product.
Tips
Upload the final, print-ready version, not a draft.
Provide the manual in each language of the countries where you sell.
Keep the product name and model the same as on your listing and label.
If the manual changes, upload the new version and keep it matched to the product.
Ask our support team if you are unsure what your manual should cover.